Privacy Policy

1. Introduction

Dream Byte Limited ("DreamAI Gear," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our AI-powered hardware devices.

By using our services or products, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

• Name and contact information (email address, phone number, shipping address)
• Payment information (processed securely through our payment partners)
• Account credentials (username and encrypted password)
• Order history and preferences
• Customer support interactions

Device Information

• Device identifiers and serial numbers
• Firmware version and update history
• Usage statistics (feature usage, battery performance)
• Language preferences and translation history (stored locally on device)
• Error logs and diagnostic information

Automatically Collected Information

• IP address and browser type
• Device type and operating system
• Referral URLs and pages visited
• Time and date of visits
• Cookie and tracking technology data

3. How We Use Your Information

• Process and fulfill orders and provide customer service
• Send order confirmations, shipping notifications, and support responses
• Improve our products through aggregated usage analytics
• Provide firmware updates and security patches
• Send marketing communications (with your consent)
• Prevent fraud and ensure security
• Comply with legal obligations
• Enhance AI translation accuracy through anonymous usage patterns

4. Data Storage and Processing

On-Device Processing: Our Voyager products process translation and audio data locally on the device. We do not transmit your conversations or audio content to our servers.

Cloud Services: Account information, order data, and anonymous usage statistics are stored on secure servers with encryption at rest and in transit.

Data Retention: We retain personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time.

5. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information with:

• Service Providers: Payment processors, shipping companies, and customer support tools
• Business Partners: Authorized resellers and distributors (order fulfillment only)
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In connection with mergers or acquisitions
• Consent: With your explicit consent for specific purposes

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

To exercise these rights, contact us at privacy@dreamaigear.com

7. Security Measures

We implement industry-standard security measures including SSL encryption, secure payment processing, regular security audits, access controls, and employee training. However, no method of transmission over the internet is 100% secure.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience. You can control cookies through your browser settings. Types of cookies we use:

• Essential cookies for site functionality
• Analytics cookies to understand usage
• Preference cookies to remember your settings
• Marketing cookies (with consent) for relevant advertising

11. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: