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Terms of Service

Effective Date: January 1, 2025

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of DreamAI Gear's website, products, and services operated by Dream Byte Limited ("Company," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.

If you disagree with any part of these terms, you do not have permission to access our services.

2. Product Sales

2.1 Order Acceptance

All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraud.

2.2 Pricing and Payment

  • All prices are in USD unless otherwise specified
  • Prices are subject to change without notice
  • Payment must be received before order processing
  • We accept major credit cards and other payment methods as displayed
  • You agree to provide current, complete, and accurate purchase information

2.3 Shipping and Delivery

  • Shipping costs and estimated delivery times are provided at checkout
  • Delivery times are estimates and not guaranteed
  • Risk of loss and title pass to you upon delivery to the carrier
  • We are not responsible for delays or damages caused by shipping carriers

3. Returns and Refunds

3.1 30-Day Money Back Guarantee

We offer a 30-day money back guarantee on Voyager products. To be eligible for a return:

  • Item must be in original condition with all accessories and packaging
  • Return must be initiated within 30 days of delivery
  • Proof of purchase required
  • Customer is responsible for return shipping costs

3.2 Warranty

All hardware products come with a one-year limited warranty covering manufacturing defects. This warranty does not cover normal wear and tear, misuse, accidents, or unauthorized modifications.

4. Product Use and Restrictions

4.1 Acceptable Use

You agree to use our products only for lawful purposes and in accordance with these Terms. You agree not to:

  • Modify, reverse engineer, or tamper with the hardware or software
  • Use products for any illegal or unauthorized purpose
  • Violate any laws in your jurisdiction
  • Transmit any malicious code or interfere with product security features
  • Attempt to gain unauthorized access to our systems or networks

4.2 AI Translation Services

Our AI translation features are provided for convenience. We do not guarantee 100% accuracy of translations and are not liable for misunderstandings or errors resulting from translations. Professional interpretation services should be used for critical communications.

5. Intellectual Property

5.1 Ownership

All content, features, and functionality of our products and services, including but not limited to text, graphics, logos, software, and hardware designs, are owned by Dream Byte Limited and protected by international copyright, trademark, and other intellectual property laws.

5.2 License

We grant you a limited, non-exclusive, non-transferable license to use our products for personal, non-commercial use in accordance with these Terms.

6. Privacy and Data Protection

Your use of our products and services is also governed by our Privacy Policy. By using our services, you consent to our collection and use of information as described in the Privacy Policy.

7. Disclaimers and Limitations of Liability

7.1 Disclaimers

Our products and services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

7.2 Limitation of Liability

To the fullest extent permitted by law, Dream Byte Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill.

Our total liability shall not exceed the amount paid by you for the product giving rise to the claim.

8. Indemnification

You agree to defend, indemnify, and hold harmless Dream Byte Limited, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, or expenses arising from your use of our products or violation of these Terms.

9. Governing Law and Disputes

9.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Dream Byte Limited is incorporated, without regard to conflict of law principles.

9.2 Dispute Resolution

Any disputes arising from these Terms shall first be attempted to be resolved through good faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with applicable arbitration rules.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified through our website or via email. Your continued use of our products or services after such modifications constitutes acceptance of the updated Terms.

11. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Dream Byte Limited regarding our products and services.

13. Contact Information

For questions about these Terms of Service, please contact us:

Dream Byte Limited
Email: legal@dreamaigear.com
General Support: support@dreamaigear.com
Website: www.dreamaigear.com